FairCrown Privacy Policy

At FairCrown, we respect your privacy and are committed to protecting the personal data you share with us. This Privacy Policy explains how FairCrown collects, uses, stores, and safeguards your information when you use our website, faircrown.com, and our services. By creating an account, you agree that we may process your data as described below.

Information We Collect

We at FairCrown collect several categories of information to provide you with a safe and personalized gaming experience. When you register with us, we gather identifying details such as your name, date of birth, email address, phone number, and residential address. Our FairCrown platform also records financial information related to your deposits and withdrawals, including the payment method you select from our supported options such as Visa, Mastercard, Skrill, Neteller, Interac, Loonio, MiFinity, Concryt, Prosperos, CoinsPaid, and Utorg.

• We collect registration data, including your name, contact details, and date of birth to confirm you meet our 18+ minimum age requirement
• We track your gaming activity, including games played, wagers placed, and bonus usage, to improve our services and personalize promotions
• We gather technical data such as IP address, device type, browser information, and login timestamps
• We record communications you have with our customer support team
• We may collect documents submitted during our KYC verification process, such as proof of identity and proof of address

How We Use Your Information

Our FairCrown team uses the information we collect for legitimate business purposes, including account management, fraud prevention, regulatory compliance, and improving our services. We use your data to process deposits and withdrawals, verify your identity under our KYC Required policy, and ensure withdrawal limits — such as our daily limit of 4,000 EUR, weekly limit of 8,000 EUR, and monthly limit of 30,000 EUR — are properly applied.

At Fair Crown, we also use your contact information to send you updates about promotions, including our Welcome Pack, Tuesday Free Spins, Wednesday Weekly Cashback, Thursday Mega Free Spins, and Friday + Weekend Lucky Bonus offers. You may opt out of marketing communications at any time while still receiving essential account notifications.

Legal Basis for Processing

We process your personal data based on several legal grounds, including the performance of our contract with you, compliance with our legal and licensing obligations under our Tobique license, our legitimate interests in preventing fraud and money laundering, and, where applicable, your consent for marketing purposes.

Sharing Your Information

We at Fair Crown do not sell your personal data to third parties. However, we may share your information with trusted partners who help us operate our services, including payment processors, software providers listed on our platform, identity verification agencies, regulatory authorities, and fraud prevention services. Our FairCrown Casino partners are contractually required to protect your data in accordance with applicable privacy laws.

• We may share data with payment providers to process your deposits and withdrawals securely
• We disclose information to regulators and law enforcement when legally required
• We share limited data with our software providers to deliver games and track gameplay
• We may share information with fraud prevention and AML compliance services

Cookies and Tracking Technologies

Our FairCrown website uses cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyze site traffic. You can manage your cookie preferences through your browser settings, though disabling certain cookies may affect the functionality of our FairCrown platform.

Data Security

We take data protection seriously and have implemented strong technical and organizational measures to safeguard your information. Our FairCrown systems use 128-bit SSL encryption and PGP protocols to secure data transmission. We also maintain RNG-certified gaming systems and enforce strict AML/KYC controls to prevent unauthorized access to your account and personal information.

Despite our best efforts, no method of electronic transmission or storage is completely secure. We encourage you to use a strong password and avoid sharing your login credentials with anyone.

Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, including meeting our legal, accounting, and regulatory reporting requirements. Once your data is no longer required, we will securely delete or anonymize it in accordance with applicable laws.

Your Privacy Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data. We at FairCrown are committed to honoring these rights wherever applicable.

• You have the right to request access to the personal data we hold about you
• You may request correction of inaccurate or incomplete information
• You can ask us to delete your personal data, subject to our legal retention obligations
• You may object to or restrict certain types of data processing
• You have the right to withdraw consent for marketing communications at any time

To exercise any of these rights, please contact our support team, available 24/7 in English, through the channels listed on our website.

Restricted Jurisdictions

Our services are not available to residents of certain restricted countries. If you access FairCrown from a jurisdiction where online gambling is prohibited, we reserve the right to restrict your account and will handle any personal data collected in accordance with applicable law and our internal compliance procedures.

Responsible Gaming and Data

We use certain personal and behavioral data to support our responsible gaming tools, including deposit limits, reality checks, and self-exclusion options. Our FairCrown Casino systems monitor account activity to help identify patterns that may indicate a need for additional support, and we may use this information to proactively reach out with responsible gaming resources.

Children's Privacy

Our services are strictly intended for individuals aged 18 and above. We do not knowingly collect personal data from minors. If we become aware that a minor has registered an account, we will immediately close it and delete the associated data.

International Data Transfers

As an online casino operating under a Tobique license, we may transfer your data to servers located outside your country of residence. When we do so, we ensure that appropriate safeguards are in place to protect your information in accordance with international data protection standards.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We encourage you to review this page periodically. Continued use of our FairCrown services after any changes indicates your acceptance of the updated policy.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please reach out to our support team, available around the clock to assist you with any privacy-related inquiries regarding your FairCrown account.